Due to our products being handmade, we unfortunately do not offer returns or exchanges. When creating a handmade candle or soap, we test each and every batch to ensure that there are no defects to any of our products, on our end.
If you have any questions or concerns about a candle you receive, please contact us at firstname.lastname@example.org and we will get back to you within 24 hours. Please include your name and order number, along with a photo of your product, within 48 hours.
Shipment Processing Time:
All orders are processed within 4-6 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. All shipping charges are calculated through Canada Post. You can view their website at https://www.canadapost.ca to find the current pricing for your address. Delivery delays can occasionally occur.
Shipment Confirmation and Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active in approximately 24 hours.
Customs, Duties and Taxes:
Maison Rose is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
There are so many different aromatic experiences to choose from!
I literally got them all. I'm so glad because now I know exactly what I want!