Shipping & Returns

Order Processing

Each Maison Rose order is carefully prepared and packaged before leaving us.

Orders are typically processed within 3–5 business days, excluding weekends and holidays. During launches, promotions, holidays or periods of high order volume, processing times may be slightly longer.

If we anticipate a significant delay with your order, we’ll contact you using the information provided at checkout.

Shipping

Shipping rates and available delivery options are calculated and displayed at checkout based on your order and delivery location.

Once your order has been shipped, you’ll receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking information to become active.

Delivery estimates provided by shipping carriers are estimates and may be affected by circumstances outside of Maison Rose’s control.

Local Pickup

Local pickup is available from our Woodbridge, Ontario location.

Maison Rose
101 Innovation Dr., Unit 3
Woodbridge, Ontario

You’ll be notified when your order is ready for pickup. Please wait until you have received your pickup confirmation before visiting.

In-person shopping and order pickup are available by appointment only.

International Shipping

International shipping availability and rates are displayed at checkout for eligible destinations.

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the Maison Rose purchase price or shipping fee.

Customs processing may also result in delivery delays outside of our control.

Returns & Exchanges

Due to the nature of our products, we generally do not accept returns or exchanges for change of mind.

However, if your order arrives damaged, defective, incorrect or with another issue, please contact us at info@maisonrose.co within 48 hours of delivery so we can review the issue and make it right where appropriate.

Please include:

• Your name
• Order number
• A brief description of the issue
• Clear photos of the product and, where relevant, the shipping packaging

Please do not dispose of a damaged or defective item until our team has reviewed your request.

Nothing in this policy is intended to limit any rights or remedies available to you under applicable consumer protection laws.

Handmade Products

Many Maison Rose products are made by hand in small batches. As a result, slight variations in appearance, colour, finish, crystal placement or other handmade details may occur.

These natural variations are part of the handmade nature of our products and are not necessarily considered defects.

Order Changes & Cancellations

If you need to make a change to your order, please contact us at info@maisonrose.co as soon as possible.

We’ll do our best to accommodate requests before an order enters processing or ships, but we cannot guarantee that changes or cancellations will be possible once fulfillment has begun.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. Once an order has shipped, we may be unable to change its destination.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by law.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delays may occasionally occur.

If your tracking information shows an unusual delay or you believe your package may be lost, contact us at info@maisonrose.co and we’ll assist you with the next steps.

Questions?

For questions about shipping, pickup, damaged products or your order, contact us at:

info@maisonrose.co
(647) 954-0812