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FAQs

Why should I purchase a candle from Maison Rose?

At Maison Rose, our candles are 100% vegan and eco-friendly. Our products are all paraffin-free and contain no animal products whatsoever. The Maison Rose brand was created to share a message - take a break, relax and enjoy the little things in life. You can read more about our vision here.

 

What ingredients do you use in your candles?

We use only three ingredients: pure soy wax, a cotton wick and a unique blend of essential oils and fragrance oils to create a scent. You can read more about our ingredients here. For candle-specific ingredients, please read our fragrance descriptions under each individual candle.

 

How are the candles made?

Our candles are hand-poured with soy wax, phthalate free oils and cotton wicks, in our Vaughan, Ontario workshop.

 

Are your candles pet friendly?

Our candles are pet friendly, as our wax is eco-friendly and sustainable.

 

How long will my candle burn?

Your 10 oz candle will burn for 50-60 hours. 

 

How long can I burn my candle at a time?

You can burn your candle for a maximum of 4 hours at a time, for safety purposes. You can read more about candle care right here.

 

How much wax does one vessel contain?

Our current vessel holds 10 oz of vegan soy wax. We will be introducing more vessels with different wax levels in the future.

     

Why and how do I trim my wick?

Prior to burning your candle, trim the wick at least ¼ inch, every time. This prevents uneven burning, dripping or flaring. Our candle care checklist is available here.

 

Do you ship worldwide?

Yes, we ship worldwide. Our shipping costs are calculated upon checkout based on your geographical location. Duties or taxes are not included in our pricing. More on shipping can be found here.

 

How long will it take for my order to be processed?

We ship our candles within 4-6 business days. Please allow 5-8 business days for delivery within Canada and up to 4 weeks or more for worldwide shipping. Refer to your tracking number for full details.

  

If your question is not listed above, please contact us.

You can reach us at info@maisonrose.co and we will be happy to answer any questions you may have.

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