Get a personalized card with your gift! All you have to do is include your note at checkout and we will handle the rest!
At Maison Rose, we passionately handcraft luxury candles, soaps, gifts and much more - based out of our workshop in Vaughan - Ontario, Canada. It is our utmost dedication to create products that are 100% plant-based, eco-friendly, and of course are beautifully scented for our customers to savour. We care about our client base and planet earth; hence, a natural and sustainable route was taken. Our brand was started based on the goal of sharing a message – to take a break, relax and enjoy the little things in life.
An ensemble of luscious, pleasant, and long-lasting scents is what our products bring to you, without overpowering aromas. Each product is made with love, and we truly hope you cherish it.
Due to our products being handmade, we unfortunately do not offer returns or exchanges. When creating a handmade candle or soap, we test each and every batch to ensure that there are no defects to any of our products, on our end.
If you have any questions or concerns about a candle you receive, please contact us at firstname.lastname@example.org and we will get back to you within 24 hours. Please include your name and order number, along with a photo of your product, within 48 hours.
Shipment Processing Time:
All orders are processed within 4-6 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. All shipping charges are calculated through Canada Post. You can view their website at https://www.canadapost.ca to find the current pricing for your address. Delivery delays can occasionally occur.
Shipment Confirmation and Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active in approximately 24 hours.
Customs, Duties and Taxes:
Maison Rose is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).